Why Replying To Your Customers Email Can Make You Money!
Ok! This is a good post today folks so I want you to pay attention so you can do the same with your business because this applies to any business or niche you’re in.
I’ve noticed lately customer service just went down the toilet, what I mean by that is almost everywhere you go now the old customer service is long gone I remember when I had this particular cell phone and when I would call the 1-800 customer service for a simple question and…
Man! I had to argue with everyone before I got an answer (I will not name any companies) and this also applies here with local business. I was telling my wife when we went to eat at our favorite restaurant.
We noticed every single one from the manager to the server looked sad and nobody was smiling and they get mad at you when you ask for something. So most of the time I will just shake my head and pray for these folks that’s the best thing we can do,
Besides we don’t want to absorb their negativity. Folk you can’t run a business like this you just can’t. I always preach here on my blog business is all about building relationships and if you run your business in a negative atmosphere you will NOT survive period.
But what if you’re actually nice and helpful to your customers? Well let me tell you and show you an example what can happen. Last week I had an email asking me if I have an affordable templates that I can sell to him,
He had no idea about my other products and I know this because his email came from the "Minisite Video Training" contact us FORM. Actually I took a screenshot of the email below:
Please pay attention to the date and time stamp on the email because I’m going somewhere with this 🙂
When I got this email it was Thursday, May 07, 2009 11:23 PM and my reply time stamp is Thursday, May 07, 2009 11:39 PM as you can see below:
If you notice below my signature Albert I also put my Blog URL: http://www.alberthallado.com that’s what leads him to all of my products because AlbertHallado.com is my "Central Site" OK! Watch this! 9 minutes later TADA!
Yes! My inbox plays this sound indicating I made sale pretty cool huh! And this is from this guy who emailed me asking a question.
After an hour another sale from the same person…..
You see all I did is answer my email and it probably took me a few minutes or less to reply to it and the end result $66.00 bucks! I know that’s not a lot but my point is by applying the traditional old school customer service you know be nice and helpful will lead to sales.
The reason being is your customers will feel confident enough to buy from you not once but twice because he knows there’s a human being on the other end that will answer if they have any questions, he feels someone will help if he doesn’t understand something!
This goes back to my post last week "How You Can Make People Buy From You" responding to email so your potential customer will build confidence and trust to buy from you!
Folks this is just one email, I receive many emails like this and it always result into sales, so really by replying to your customers emails will make you money 🙂
So now you know if you’re ignoring your customers email you might want to respond to it and pay attention. Your customers are responsible for making you money anyways… There you have it folks hope you learn and put it into action!!!
That’s it and feel free to comment! (Don’t be Shy!) also when you comment and you have URL to your site it will show on the sidebar of this blog and guess what you’ll get some of my traffic!
Please do me a huge favor if you know anyone that can benefit from this information please forward this post by using the SHARE THIS below, I’ll promise you they’ll thank you for it!
Till Next Time and God Bless You!
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